Shipping Policy

At Raven Handcrafted Designs, each order is carefully packed and shipped from South Bathurst, NSW.

Orders are generally processed and shipped within 2–4 business days of purchase, unless otherwise stated. During busy periods or market weeks, please allow a little extra time.

Shipping options include:

Standard shipping: $10 flat rate
Express shipping: $15 flat rate
Complimentary standard shipping on orders over $150

Once your order has been shipped, delivery times will depend on Australia Post and your location. Raven Handcrafted Designs is not responsible for postal delays once an item has been lodged.

Please ensure your shipping details are entered correctly at checkout. If you notice an error, please contact us as soon as possible.

Returns Policy

Each Raven Handcrafted Designs piece is individually handcrafted, meaning natural variations in colour, pattern and finish are part of its unique character.

Please choose carefully, as Raven Handcrafted Designs does not offer refunds or exchanges for change of mind.

If your item arrives faulty, damaged or significantly different from its description, please contact us within a reasonable time with your order details and photographs of the issue. We will work with you to provide an appropriate remedy in line with Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.

Items must be returned in their original condition unless the issue relates to a fault or damage.

Nothing in this policy limits your rights under Australian Consumer Law.